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Our Terms Shape How Your Account Works

When you open an account with depo 10, you agree to our Terms & Conditions—the rules that keep your deposits safe, your withdrawals clear, and your account secure.

Your account is yours aloneDeposits clear within one minuteWe verify all withdrawals
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depo 10 Our Terms Shape How Your Account Works
GET HELP ANYTIME

Contact Us About Your Account

Questions about how the Terms apply to your account? Our support team is here to clarify, help you understand your rights, and assist with account recovery or dispute resolution.

Live Chat Chat with a team member directly inside your account dashboard. Available weekdays 09:00–21:00. Usually responds in under two minutes during peak hours.
Email Support Send your query to [email protected]. We read and respond to all account-related questions within 24 hours, even outside business hours.
Account Settings Update your contact details, Deposit references, and communication preferences directly in your account profile. Changes take effect immediately upon save.
SECURITY & PRIVACY

How We Keep Your Data Safe

Your account security and data privacy are built into every part of depo 10. We encrypt all communications between your device and our servers, store your payment details separately from our game…

Data Encryption

All deposits, withdrawals, and account details travel over encrypted HTTPS connections. We use industry-standard TLS 1.2 or higher for every transaction.

Payment Storage

Your DANA, OVO, GoPay and QRIS details are never stored on our game servers. We use a separate, PCI-compliant vault managed by our payment partner.

Session Management

Your session expires after 30 minutes of inactivity. You can log out manually anytime from the top-right menu of your account.

Password Recovery

Forgot your password? Use the 'Forgot Password' link on the login page. We'll email a reset link valid for 24 hours; no one else can use it.

Data Retention

We keep your account and transaction history for seven years for regulatory purposes. After account closure, we retain anonymised records only.

Account Requests

Want to download your data or request deletion? Email [email protected] with your account email and we'll respond within five business days.

Terms & Conditions – Frequently Asked

Below are answers to the questions we hear most from players in Makassar and across Indonesia about how our Terms work, what they mean for your account, and what your rights are.

Contact our support team via live chat or email with your transaction ID. We'll review your dispute within two business days. If the charge is verified as incorrect, we'll refund it to your original payment method immediately. If it's verified as correct but you have questions, we'll explain the bet or fee in detail.

Yes. Log into your account, go to Settings > Account, and select 'Close Account'. We'll ask you to confirm. Your balance will be withdrawn to your registered DANA, OVO, GoPay or QRIS account within seven business days. Your account data stays with us for seven years for legal reasons.

You must be of legal age where you live. Access to the platform depends on local law. We verify your email, phone number, and payment method during signup. If we can't verify these, we won't open your account and we'll explain why.

Click 'Forgot Password' on the login page and enter your email. We'll send you a reset link valid for 24 hours. Click it, create a new password, and you're back in. If you don't receive the email, check your spam folder or contact support.

We use your data only to run your account, process your deposits and withdrawals via DANA, OVO, GoPay and QRIS, prevent fraud, and comply with the law. We don't sell or share your data with advertisers. You can request a copy of all your data anytime by emailing [email protected].

Deposits are free. Withdrawals are free. There's no daily deposit limit, but your total account balance cannot exceed 500,000,000 rupiah. Minimum withdrawal is 50,000 rupiah. All limits are listed in your account Settings before you deposit.

No. Our Terms allow one account per person. If we detect multiple accounts linked to the same payment method, email address, or device, we'll close the duplicate and suspend access. Use your one account to play across all our games and tables.

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