What should I do if I want to update or correct my personal information?

Go to My Account → Settings and update your email, phone or address directly. For changes to your name or identity details, contact support@depo10.xyz with proof of the correction. We process these within 5 business days.

Reference

How We Protect Your Privacy at depo 10

Q: Can I request a copy of the data you hold about me?

Yes. Contact support@depo10.xyz with a data access request. Include your account email and any specific details you want to verify. We respond within 10 business days with a summary of your account and transaction records.

When you open an account with us and fund it through DANA, OVO, GoPay or QRIS, we collect information to verify your identity, process withdrawals and keep your…

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Our Privacy Commitment and Legal Scope

depo 10 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

depo 10 operates for players in Indonesia, where local law permits. We collect personal information — your name, email, phone number, date of birth and identity document details — to verify your account, comply with local regulations and process your deposits and withdrawals. Payment information tied

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to your DANA, OVO, GoPay or QRIS transactions is encrypted and stored securely. Your account data is retained as long as your account remains active; after closure, we keep records for the period required by local law. We do not sell your data to third parties.
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Your rights depend on local law, and we handle requests for data access, correction or deletion through our support team at [email protected], available during business hours in the Indonesia region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACTS

Get Help With Your Privacy Questions

Email Support Send privacy requests, data access questions or account concerns to [email protected]. We respond within 48 hours on weekdays.

Live Chat Open the chat window in your account lobby. Our team in Semarang covers standard business hours and can escalate privacy concerns immediately.

Account Settings Update your email, phone and contact preferences directly in Settings under My Account. Changes apply instantly to your profile.

SECURITY & TRANSPARENCY

How We Keep Your Information Safe

Data Encryption

All personal data and payment details are encrypted during transmission and storage. When you deposit via DANA, OVO, GoPay or QRIS, your transaction is protected by industry-standard SSL protocols.

Access Controls

Only authorised team members who handle accounts, payments or fraud prevention can access your data. Your password and two-factor authentication settings remain under your control in Account Settings.

Withdrawal Verification

Before we process a withdrawal, we verify your identity using your account details and linked payment method. This protects both you and your funds from unauthorised access.

Cookie & Tracking Use

We use cookies to remember your login state, language preference and game history. You can manage cookie settings in your browser; blocking them may affect lobby functionality.

Data Retention

Active account data is kept for as long as you play with us. After account closure, we retain records for the period required by local law to verify transactions and settle disputes.

Policy Updates

We notify you of material changes to this privacy policy via email or in-app notice. You can request a copy of the current policy at any time through [email protected].

Your Privacy Concerns Answered

We collect your full name, email, phone number, date of birth and a copy of your identity document to verify your account. When you deposit or withdraw via DANA, OVO, GoPay or QRIS, we also record transaction details. This allows us to comply with local law and prevent fraud.

We retain your account records and transaction history for the period required by local law, typically to settle disputes and verify withdrawal history. After that retention window closes, your personal data is securely deleted from active systems.

We do not sell your personal data. We share information only with payment processors (to clear DANA, OVO, GoPay and QRIS deposits) and regulatory bodies where local law requires it. All partners are bound by confidentiality agreements.

Yes. Contact [email protected] with a data access request. Include your account email and any specific details you want to verify. We respond within 10 business days with a summary of your account and transaction records.

Change your password immediately and contact our live chat or [email protected] with details of the activity. Our fraud team will review your account, verify your identity and secure it. We keep logs of all login attempts and payment requests.

We store encrypted payment tokens linked to your account for faster future deposits. Your actual card or account numbers are not stored; they remain with your bank or payment provider. You can remove stored payment methods in your Account Settings any time.

Go to My Account → Settings and update your email, phone or address directly. For changes to your name or identity details, contact [email protected] with proof of the correction. We process these within 5 business days.

How We Protect Your Privacy at depo 10

Get Help With Your Privacy Questions

How We Keep Your Information Safe

Data Encryption

Access Controls

Withdrawal Verification

Cookie & Tracking Use

Data Retention

Policy Updates

Your Privacy Concerns Answered

01 What personal information does depo 10 collect from me?

02 How long do you keep my data after I close my account?

03 Do you share my information with other companies?

04 Can I request a copy of the data you hold about me?

05 What happens if I notice suspicious activity on my account?

06 Are my DANA, OVO, GoPay and QRIS payment details stored on depo 10?

07 What should I do if I want to update or correct my personal information?

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